DELIVERY TERMS AND CHARGES
Unless otherwise agreed in a separate quotation. This English translation is provided for convenience; in the event of any discrepancy, the Finnish version prevails.
All prices are stated excluding VAT (VAT 0%). The VAT amount is shown only in the quotation/order summary.
A small-order fee of €30 is added to orders under €70.
Deliveries over €1,500 are free of freight charges, CPT Seller* (carriage paid to the agreed delivery address; risk passes to the buyer when the shipment has been handed over to the carrier). Free freight does not apply to board and sheet freight or to deliveries to the region of Lapland. Delivery by a distribution truck with a tail lift.
- Hardboard deliveries require mechanical unloading or separately ordered HIAB (crane) unloading
- Failed delivery / redelivery €110
Parcel delivery (30 kg / 0.4 m³ per parcel, max. 2 m long, 3 m girth) €10.00 per parcel. Orders over €250 are delivered free of freight charges. Free freight does not apply to board and sheet freight or to deliveries to the region of Lapland.
Pallet freight: charged at actual cost, approx. for EUR/FIN pallets: Turku region €50/60** per delivery; Helsinki region, Pirkanmaa and Ostrobothnia €70/90** per delivery; Oulu, Central and Eastern Finland and Kainuu €90 per delivery; Rovaniemi approx. €130 per delivery.
Board and sheet freight is always charged at actual cost.
** = Same-day express freight is also available in the Turku region
HIAB (crane) unloading: from €160.00, charged at actual cost.
Scheduled delivery €20.00
Picking: picking and packing fee for a part pallet of Voima-arkki sheets and fluted polypropylene protection boards €20.00
Pallet: pallet fee (charged at actual cost) €13.50 per pallet
Otherwise we apply the General Terms of Purchase and Delivery for Building Products RYHT 2000 (RT 17-10721) (suojaase.fi)
Online shop payment service provider
Payments are processed by Paytrail Oyj (business ID 2122839-7), which acts as the payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the payee on your bank statement or card bill and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. In the event of a complaint, please contact the supplier of the product first.
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
paytrail.com/kuluttaja/tietoa-maksamisesta
Campaigns and discount codes
Any campaign and discount codes are always calculated from SuojaaSe Oy's current sales price list (list price), not from a customer-specific contract or portal price list.
Campaigns cannot be combined with other discounts, contract prices, volume discounts or other campaigns unless otherwise agreed in writing. If the customer has a more favourable valid contract or portal price, it remains in force; a campaign code does not automatically improve the contract price.
Prices, validity and price changes
Prices, discount percentages, freight and other delivery charges are binding only for the calendar quarter (1 Jan–31 Mar, 1 Apr–30 Jun, 1 Jul–30 Sep, 1 Oct–31 Dec) during which the quotation was given or the order confirmation was sent. An individual order that has already been confirmed and is delivered during that quarter keeps the confirmed price. Call-offs in the following quarter follow the new price.
The Seller has the right to change prices, freight and other delivery charges from the beginning of the following quarter if there has been a significant change in purchase prices, freight, customs duties, taxes, insurance, energy, currency or other procurement or delivery costs. As a rule, a change of at least three (3) per cent in the landed cost of a product is considered significant, as is always any new or increased customs duty, sanction, export restriction, fuel or congestion surcharge, or any other charge arising from public law or the transport market.
Notice will be given to the Buyer in writing no later than fourteen (14) calendar days before the start of the new quarter. Email to the address most recently provided by the Buyer is sufficient. A late notice takes effect 14 days after it is given, but no earlier than the start of the following quarter.
If a quotation, framework agreement, portal price list or the Customer's document states that prices are valid for longer than one (1) quarter or three (3) months, such a provision does not limit the Seller's right to change prices once the 14-day notice has been given. No fixed delivery commitment is given for more than six (6) months from the date of the quotation or the first order confirmation; after that, deliveries are made only at the prices in force at the time. If the Buyer does not accept the new price, the Seller may refrain from future deliveries and terminate the framework relationship with respect to future deliveries without liability for damages.
If, after the agreement has been made, there is a material change in circumstances beyond the Seller's control that makes performance unreasonably burdensome, the parties will negotiate an adjustment. If no adjustment is agreed within 30 days, the Seller may revise prices even during a quarter or terminate unfulfilled future deliveries. Customs duties, sanctions, export bans, factory closures and a collapse in sea freight or container capacity are also considered force majeure; such an impediment does not entitle the Buyer to damages, liquidated damages for delay or a cover purchase at the Seller's expense.
These terms form an integral part of every quotation, order confirmation, delivery and invoice. The Buyer's purchasing or contracting terms apply only to the extent that the Seller has expressly accepted them in writing, and such acceptance does not cover these provisions on prices, validity and price changes. Buyer's terms that fix prices for the entire contract or project period, prohibit price changes, rank the Seller's terms last in the order of precedence with respect to prices, or require a fixed delivery commitment of more than 6 months are rejected. The order confirmation constitutes a counter-offer. Delivery or invoicing does not mean acceptance of the Buyer's conflicting terms with respect to prices.
The Seller signs the Customer's procurement documents only on condition that these price and validity provisions remain in force, and this reservation constitutes an express agreement or record to the contrary within the meaning permitted by the Customer's procurement terms. A signature without a separate written waiver does not constitute a waiver of these rights. In the event of a conflict, these provisions override the Customer's order of precedence with respect to prices, validity, price changes and the duration of the delivery commitment. A Buyer who orders or receives goods after a price change notice accepts the new price. To the extent that these terms deviate from RYHT 2000 with respect to prices, these terms override RYHT 2000. If any provision is found to be invalid, the others remain in force. Mandatory consumer protection legislation applies to consumers.
All prices we quote are excluding VAT (VAT 0%)
